“They really take the time to understand what my son needs. It’s not just a service, it’s a relationship.”
“Reliable, kind, and always professional. I never feel like I’m just a number with 24/7 Support.”
“They helped me get back out into the community. I feel more confident and independent.”
faq
frequently asked questions
Q.
Can you help me switch from my current NDIS provider?
Yes. We can support you through the transition process by contacting your current provider (if needed), reviewing your service agreement, and ensuring there's no disruption to your support.
Q.
Do I need to use all the support hours listed in my NDIS plan?
No, it's your choice how you use your funding. We’ll work with you to design a support schedule that suits your lifestyle and goals.
Q.
Can I get help with attending medical appointments or community events?
Yes. Our Travel and Transport support includes trips to appointments, community activities, and even recreational outings. We also assist with planning and communication.
Q.
Will I always have the same support worker?
Where possible, yes. We prioritise consistency and build a team around your preferences. If your usual worker is unavailable, we’ll always let you know in advance and offer someone you’re comfortable with.
Q.
How do you ensure continuity of care with 24/7 support?
We prioritise consistency by assigning a dedicated team of support workers who understand your preferences, routines, and goals, minimising frequent staff changes.
Q.
Can your support services be adjusted if my needs change over time?
Yes, our services are flexible and regularly reviewed. We adapt your support plan as your needs, goals, or circumstances evolve.
Q.
How do you match participants with the right support workers?
We consider your personality, cultural background, preferences, and support requirements to create a compatible and comfortable match.
Q.
What does “24/7 support” actually include?
It means you have access to assistance at any time—day or night—including personal care, mobility support, supervision, and emergency response if required.
Q.
How do you support participants in building independence?
Our approach focuses on skill development and gradual empowerment, helping you take control of daily activities while still receiving the right level of support.
I've known David for 20 yrs, always a passionate and professional person and this shows through in his dealings with all his clients. I've had the good fortune of meeting a number of his clients and the common thread was they finally found a provider that actually cares and support workers that they had so much in common with. Highly recommend!
Liongi T.
Facebook recommendation
“
It's so refreshing to see a disability support company that genuinely understands the importance of matching the right support worker with the right participant. Support isn't just about turning up for a shift. It's about building genuine connections, encouraging independence, getting out into the community and helping participants achieve their goals while having fun along the way! It's great to see 24/7 Support Services embracing this approach and focusing on person-centred care. Keep up the amazing work!
Alisha R.
Facebook recommendation
“
David is a reliable and attentive care provider, always put his clients as his top priority. He has lots of experience in fitness training and health consultation services, he has been supporting me and providing advice on managing my health and well being for years. Highly recommend 24/7 Support Services.
Merle W.
Facebook recommendation
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Quality services that won't disappoint. David balances professionalism, kindness and care with ease. Recommend.
Cem C.
Facebook recommendation
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Highly recommend 24/7 Support Services. A caring, approachable team who treat people with dignity and respect. Their commitment to supporting individuals and their families makes a real difference.
Hadi A.
Facebook recommendation
Let’s find support that feels right for you
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What happens next?
We’ll get back to you within 1 business day.
We’ll listen to your goals, routines and support-worker preferences.
We’ll talk through suitable options and agree on the next step with you.
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